General Pest FAQs
What happens if it’s raining?
If it is raining we will reschedule the treatment for when the weather conditions improve.
Are the chemicals you use safe for my family and pets?
Yes. We only use the safest, latest and fully tested products available. Our Pest Control technicians are highly skilled and all of our chemicals are environmentally friendly and safe to both humans and pets. All treatment options are fully discussed and explained with you in advance, for your information and peace of mind.
Do I have to take everything out of my cupboards?
The only things we ask you to do is to remove and cover open food packets. Our techniques are designed to carefully target specific areas, and we use special covers where required. You are always welcome to discuss your special situation with the friendly staff at the time of booking or your technician prior to commencing the treatment.
I have pets, what do I have to do to keep them safe?
Make sure their food and water bowls are removed during spraying and animals are kept away from the building when treatment is being done.
What Types of Treatments Are Used?
Treatment is a general term use to simply describe the many methods and options available to a licensed pest controller. Options include gels, pastes, baits, granules, dusts, mist sprays or water based liquid sprays. The type of application used is determined by the type of pest, infestation severity and the access to the problem area. In some situations more than one type of treatment may be required.
Do I have to leave while you carry out the treatment?
This depends on the pest being treated. Generally you don’t even have to leave the premises unless you are concerned. Our techniques are very localised and the technician will advise you where and when you can enter. Treatments that involve applying pesticides into the atmosphere or fine mists (such as flea treatments) will require you to leave the premises for a short period of time. Generally speaking, once any liquid treatment has dried it is safe to enter the area that has just been treated.
What areas of my home or business do you treat?
That really depends on the pest. All our treatments focus on the places where the particular pest will breed, hide or feed.
Treatments Outside include, but are not limited to:
- Fence line to fence line
- Gardens – trees and shrubbery
- Clothes lines
- Rubbish bins
- Pool areas
- Outdoor furniture
- Walls of house/property
- Wall cavities through weep holes
Treatments inside include, but are not limited to:
- Inside roof
- Cracks and crevices
- Door frames
- Window frames
In the majority of cases internal treatments are kept well away from contact with you. If you are concerned, our Pest Control technician can explain what will be done in your home before he starts. In most cases, treatments can be modified if you have any concerns.
Do you work on weekends?
Yes, we are happy to offer our services at your convenience.
What do I do if i still see some pests after a treatment?
It takes time to flush out pests from the cracks, crevices and wall voids. Our products are designed to actually let the bugs survive for a time, usually 7-10 days before they become active. This allows the product to be shared among other members of the nest. That way we treat the disease and not the symptom.
Do You offer a Service Warranty?
With pest control, you can not always compete with mother nature, but we can guarantee if you see the pests again we will be back to address the issue. We offer a 12 month warranty for residential general pest treatments and full treatment warranty for commercial pest treatments.
How can I help control the Pests?
Keep it clean! All pests are after three things: food , shelter and warmth. Keeping both the inside and outside of your home tidy is the first step of controlling your pest problem.
How often should I have a treatment?
Normally a treatment is only required every 12 months. However each situation is different and depending on the type of pest and environment, more regular treatments may be required.
Timber Pest FAQs
Why are annual Timber Pest Inspections so important?
Australian Standards recommend a timber pest inspection at least every 12 months – but more frequently in higher risk regions. Building practices over the last 20 years, have to a large extent allowed termites to have the ‘upper hand’ in the battle against termite ingress to premises. Post-construction factors like landscaping often add risk. For this reason, qualified, skilled and experienced Timber Pest Inspectors will find that much can change on a site, even of over three month period. In fact, some homes have such a high combination of risk factors that we recommend inspections every three months.
I’ve found Termites, What do I do?
- Don’t disturb them – and if possible try to put things back the way they were.
- Don’t panic – termites will not cause major damage overnight.
- Don’t try to spray them with a surface spray or use other chemicals on them. This will have a very limited affect, and can scare them off for a while making it a lot more difficult for an expert to help you assess the situation.
- Contact us and we will have a timber pest expert call out to see you.
Is a termite treatment expensive?
Not always! And site visit to assess any issues and give a quote is free.